Frequently Asked Questions
You got questions? We've got the answers. Need more assistance?
Please contact our Care Team at Support@ShopPartyGirl.com.
OUR PRODUCTS
Restocks
See something you love but it's sold out? We feel you. π
Many Party Girl pieces and collections are produced in limited quantities, so we can't guarantee that every item will be restocked.
If your favorite piece is currently out of stock, use the "Notify Me When Back in Stock" option on the product page. We'll send you an email if and when that item becomes available again.
Because our collections can be limited edition, we recommend grabbing your favorites while they're available. Once they're gone, they may be gone for good. π
CareΒ
We want your Party Girl pieces to stay looking and feeling good for as long as possible. π
Each order includes a care card with instructions specific to your item. We recommend following those instructions to help maintain the fit, fabric, color, and overall quality of your piece.
Care instructions can vary depending on the fabric, construction, and type of product, so always refer to the care card included with your order.
Still have questions about caring for your Party Girl piece? Reach out to us at support@shoppartygirl.com and we'll be happy to help.
Sustainability
We're always looking for ways to make Party Girl a little more thoughtful, from the products we create to the way we package your orders. β»οΈ
Where possible, we use packaging designed with reuse and recycling in mind, including recyclable polymailers and reusable clothing bags and jewelry boxes.
We're also intentional about creating pieces that you can enjoy beyond just one season. We focus on quality, versatility, and longevity so you can get more wear out of your Party Girl favorites and give them a second life when you're ready to pass them along.
We encourage our #PartyMob to party a little more sustainably, too: reuse, recycle, rewear, and pass it on whenever possible. π
California Transparency in Supply Chain Act
Party Girl is committed to respecting human rights and maintaining responsible practices throughout our supply chain.
We have a zero-tolerance policy for forced labor, human trafficking, and child labor, and we expect the vendors and manufacturing partners we work with to uphold these same standards.
Our vendor relationships are based on lawful, fair, and responsible business practices. We expect our vendors and the facilities they work with to comply with applicable labor laws and provide workers with a safe and healthy working environment.
As part of our vendor onboarding process, we require vendors to confirm in writing, through a vendor agreement, that they and the factories they use comply with our standards regarding lawful labor practices and the treatment of workers. We maintain these agreements as part of our vendor records.
We will continue to evaluate our supply chain and work with our vendors to promote responsible sourcing and respect for the rights and well-being of workers.
ORDERS
Order Processing Times
Orders are typically processed within 2β5 business days, Monday through Friday, excluding holidays.
Processing time is the time it takes Party Girl to prepare your order for shipment and does not include transit time.
During product launches, sales, holidays, or periods of high order volume, processing times may be longer. Once your order has shipped, youβll receive a shipping confirmation email with tracking information.
How to Track My Order
Once your order ships, youβll receive a shipping confirmation email containing your tracking number.
You can use the tracking number provided in your email to monitor your packageβs delivery status.
If you havenβt received tracking information within 5 business days of placing your order, please contact us at support@shoppartygirl.com and include your order number so we can assist you.
Edit or Cancel Orders
Need to make a change to your order? Contact us at support@shoppartygirl.com as soon as possible after placing your order.
Weβll do our best to accommodate requests to update your shipping address, change an item, or cancel your order before it has been processed or shipped. However, we cannot guarantee that changes or cancellations can be made once an order has entered processing.
Once an order has shipped, it cannot be canceled or modified. Eligible items may be returned in accordance with our Return & Refund Policy.
Order Stuck in Transit
If your tracking information hasn't updated or your package appears to be delayed, please allow the shipping carrier time to complete the delivery.
Shipping and delivery times are estimates and may be affected by weather, carrier delays, incorrect address information, or other circumstances outside of Party Girlβs control.
If your tracking information has not updated for 7 business days, please contact us at support@shoppartygirl.com with your order number and tracking information. Weβll review the shipment and determine the appropriate next steps.
Please note that tracking information may occasionally take time to update, even after a package has been shipped.
International Order Held or Stuck
International orders may occasionally be delayed or held by customs authorities for inspection, documentation, duties, taxes, or other reasons determined by the destination country.
Customs processing times vary and are outside of Party Girlβs control. We cannot guarantee how long an international order may be held by customs.
If your tracking information indicates that your package is being held by customs, please contact the shipping carrier or your local customs authority for additional information. Party Girl will provide reasonable assistance when possible, but we cannot contact customs authorities on your behalf or guarantee the release or delivery of a package held by customs.
Any customs duties, taxes, or other import fees are the responsibility of the customer unless otherwise stated at checkout.
Return to Sender or Refused Delivery
If your package is returned to Party Girl because of an incorrect or incomplete shipping address, refused delivery, failure to collect the package, failure to pay applicable customs duties or taxes, or any other issue caused by the customer, we will contact you using the email address provided with your order.
If you would like the order to be reshipped, you may be responsible for the cost of additional shipping and any applicable customs, duties, or taxes.
If you choose not to have the order reshipped, the order may be refunded in accordance with our Return & Refund Policy. Original shipping charges are non-refundable, and any shipping costs, customs charges, duties, or other fees incurred by Party Girl as a result of the returned package may be deducted from the refund where permitted by applicable law.
If a package is returned to us due to an error on the part of Party Girl or the shipping carrier, we will work with you to resolve the issue at no additional cost whenever possible.
Missing Order Confirmation Email
After placing an order, you should receive an order confirmation email at the email address provided during checkout.
If you don't see your confirmation email, please check your spam, junk, promotions, or other filtered folders.
If you still can't find it, contact us at support@shoppartygirl.com with the name and email address used to place your order. We'll be happy to help locate your order and provide your confirmation details.
PAYMENTS
Accepted Payments
Party Girl accepts a variety of secure payment methods through Shopify Payments.
Depending on your location and device, available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
- Party Girl Gift Cards
- Party Girl Store Credit
Available payment methods will be displayed at checkout.
Please note that payment methods may vary based on your location, device, browser, and other factors.
Payment Security
Your payment information is processed securely through our payment providers. Party Girl does not have access to your full credit or debit card number.
We use Shopify and its payment processing services to help securely process transactions and protect payment information.
For more information about how we collect and use personal information, please review our Privacy Policy.
When Am I Charged?
Your payment is processed when you complete your purchase at checkout.
Once your payment has been successfully processed, you'll receive an order confirmation email.
If your order is canceled or a refund is issued, the applicable amount will be returned to your original payment method in accordance with our Return & Refund Policy.
Credit Card Declined
If your credit or debit card is declined at checkout, please double-check that your card number, expiration date, security code, billing address, and other payment information have been entered correctly.
You may also try using another payment method or card.
Party Girl does not receive detailed information about why a bank or card issuer declined a payment. If your payment continues to be declined, we recommend contacting your bank or card issuer directly for assistance.
If you continue to experience issues after trying another payment method, please contact us at support@shoppartygirl.com and we'll do our best to help.
Giftcards & Store Credit
Party Girl Gift Cards and Store Credit may be used toward eligible purchases on our website.
If the balance of your Gift Card or Store Credit does not cover the full order total, you may use an additional accepted payment method to pay the remaining balance.
Gift Cards and Store Credit cannot be exchanged for cash except where required by applicable law.
Please note that Gift Cards and Store Credit may be subject to additional terms and conditions provided at the time they are issued.
SHIPPING
General
Party Girl ships throughout the United States and to select international destinations. Weβre committed to getting your order to you safely and efficiently.
Shipping options, rates, and estimated delivery times are calculated based on your shipping destination and will be displayed at checkout.
Please note that delivery times are estimates and are not guaranteed. Once your order ships, youβll receive a shipping confirmation email with tracking information.
US Domestic
Party Girl currently ships throughout the United States, including Alaska and Hawaii.
Available shipping options, rates, and estimated delivery times will be displayed at checkout based on your shipping address and the shipping method selected.
Please note that delivery times are estimates and are not guaranteed. Once your order ships, youβll receive a confirmation email with tracking information.
International
Party Girl currently ships internationally to the following destinations:
- Canada
- United Kingdom
- Australia
- New Zealand
- Ireland
International shipping options, rates, and estimated delivery times will be calculated and displayed at checkout based on your shipping destination.
International delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, and other factors outside of Party Girlβs control.
Pre-Order Shipping
Good things are worth the wait, babe! π
Pre-order items are expected to begin shipping November 13, 2026.
If your order includes both pre-order and in-stock items, your entire order will ship together once all items are available.
Want your in-stock goodies sooner? Contact us to request separate shipping. Additional shipping fees may apply.
Please note that express shipping speeds up delivery once your order ships; it does not change the estimated shipping date of pre-order items.
Shipping dates are estimates and may change due to circumstances beyond our control.
Tracking
Once your order ships, youβll receive a shipping confirmation email containing your tracking number.
You can use your tracking number to follow your packageβs journey and monitor its delivery status.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@shoppartygirl.com and weβll be happy to he
Processing Times
Orders are typically processed within 2β5 business days, Monday through Friday, excluding holidays.
Processing time is the time it takes for Party Girl to prepare and ship your order. This does not include the time your package spends in transit.
Once your order has been processed and shipped, youβll receive a shipping confirmation email with tracking information.
During product launches, sales, holidays, or periods of high order volume, processing times may be longer. If there is an unexpected delay affecting your order, weβll do our best to keep you informed.
Customs & Duties Fees
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These fees are determined by the customs authorities in the country where your order is being delivered and are outside of Party Girlβs control.
Party Girl is not responsible for delays caused by customs processing or for fees charged by customs authorities, shipping carriers, or other agencies.
Please review your countryβs customs and import requirements before placing an international order.
Duties & Taxes
International orders may be subject to duties, taxes, VAT, and other import fees depending on the destination country and the value of the order.
Where applicable, any duties and taxes collected at checkout will be clearly displayed before you complete your purchase.
If duties, taxes, or import fees are not collected at checkout, they may be charged by your countryβs customs authority or shipping carrier when your order arrives. These charges are the responsibility of the customer.
Party Girl does not control or determine the amount of duties, taxes, or import fees charged by your country.
RETURNS & EXCHANGES
Return Policy
Party Girl accepts eligible returns within 30 days of delivery.
For complete details about eligibility, exclusions, and our return requirements, please review our full Return & Refund Policy.
Return Processing Times
Once we receive your return, please allow time for us to inspect the item and determine whether it meets our return requirements.
If your return is approved, your refund will be issued to your original payment method within 10 business days.
Please note that once we issue your refund, your bank or credit card provider may require additional time to process and post the refund to your account.
How to Process a Return
To request a return, please email support@shoppartygirl.com with your order number and the reason for your return.
If your return is eligible, we'll provide you with return instructions, including where to send your package.
Please do not send an item back before your return has been approved. Unauthorized returns may not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
When We Refund to the Original Payment Method
Once your returned item has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within 10 business days.
Original shipping charges are non-refundable.
Please remember that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at support@shoppartygirl.com.
Exchanges
At this time, Party Girl does not offer direct exchanges, and we do not reserve inventory for exchanges.
If you would like a different size, color, or style, you may return your eligible item for a refund and place a new order for the item you would like.
Please note that the new item will be subject to availability and current pricing at the time the new order is placed.
Returns That Do Not Qualify
For health, hygiene, and quality-control reasons, we reserve the right to deny a return if an item is not in its original, resalable condition.
Returns may be denied if an item:
- Shows signs of being worn, washed, altered, or used
- Has stains, makeup, deodorant, perfume, smoke, or other noticeable odors
- Has excessive human or animal hair, fur, fuzz, or lint
- Is returned without its original tags or packaging
- Is returned without removable bra pads that were included with the item
- Is returned with a removed, damaged, or broken hygiene liner
- Shows any other signs of use or damage that prevent it from being resold
The following items are final sale and are not eligible for return or exchange:
- Earrings and other pierced jewelry
- Hair accessories, including hair ties, scrunchies, headbands, or similar items
- Socks
- Swimwear or lingerie with a removed or damaged hygienic liner
- Personalized or custom-made items
- Gift cards
- Final Sale or Clearance items
- Any item specifically marked "Final Sale"
If an item does not meet our return requirements, it will be considered ineligible for a refund.
DISCOUNT CODES
Multiple Discount Codes per Order
Unless otherwise stated, only one discount code may be used per order.
Some Party Girl promotions may allow discounts to be combined or "stacked." If a promotion allows multiple discounts, the applicable terms will be provided with the promotion.
Discount codes cannot be added, combined, or applied after an order has been placed. Please make sure your discount code has been successfully applied at checkout before completing your purchase.
Discount Code Not Working
If your discount code isn't working at checkout, please check that:
- The code has been entered correctly, including any capitalization or special characters.
- The promotion is still active and has not expired.
- Your order meets any minimum purchase requirements.
- The items in your cart are eligible for the promotion.
- The discount has not already been used or reached its usage limit.
- The promotion does not exclude sale, clearance, or other specified items.
- The promotion is available for your shipping destination, if geographic restrictions apply.
If your discount code still isn't working after checking these requirements, please contact us at support@shoppartygirl.com before completing your purchase. Please include the discount code and, if possible, a screenshot of the error message so we can assist you.
Discounts cannot be applied retroactively to orders that have already been placed.
Discounts & Sale Prices
Unless otherwise stated, promotional discount codes cannot be combined with other offers, promotions, or sale prices.
Certain products or collections may be excluded from promotions. Any applicable exclusions, minimum purchase requirements, expiration dates, or other restrictions will be communicated as part of the promotion.
If a product is already discounted, an additional discount code may not apply unless the promotion specifically states that discounts can be combined.
SIZING
Not sure how to measure yourself? We got you. π
Grab a soft measuring tape, follow the size guide, and compare your measurements with the size chart for the specific piece you're shopping.
Multiple items I have in the same size measure or fit differently
We get it, babe, sizing can be confusing, especially when two pieces are labeled the same size but don't fit exactly the same. π
A few things can affect how a piece fits:
Small measurement differences are normal. Because our pieces are produced in batches, there may be a small amount of variation between individual garments of the same size. We allow for up to Β½ inch of measurement variance.
Fabric makes a difference, too. Different fabrics have different amounts of stretch, compression, structure, and recovery. That means two pieces in the same size can feel completely different on the body depending on the fabric and construction.
When in doubt, check the size guide. We recommend taking your measurements and comparing them with the measurements listed for the specific item you're interested in. Our size guide includes a visual reference to help you measure yourself correctly.
And if you're still unsure, don't stress! π Check out reviews, social content, and posts from our Party Girl babes to see how different styles fit on different bodies. You can also reach out to us at support@shoppartygirl.com and we'll be happy to help you choose your best size.