Return & Refund Policy

At Party Girl, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

• Be unworn, unwashed, and unused
• Have all original tags attached
• Be in its original packaging
• Be free of stains, odors, pet hair, makeup, deodorant marks, or any other signs of wear
• Include proof of purchase or your order number

How to Start a Return

To request a return, please email support@shoppartygirl.com with your order number and the reason for your return.

If your return is approved, we'll provide instructions for mailing your item back to us. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@shoppartygirl.com with your order number and clear photos of the issue. We'll work with you to resolve the problem as quickly as possible.

Non-Returnable Items

For hygiene and quality assurance reasons, the following items cannot be returned or exchanged:

• Earrings and other pierced jewelry
• Personalized or custom-made items
• Gift cards
• Final Sale and Clearance items
• Any item marked "Final Sale"
• Items returned in worn, washed, altered, damaged, or non-resalable condition

If you have questions about whether an item is eligible for return, please contact us before placing your order.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, simply return your eligible item for a refund (if approved) and place a new order.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.

Returned merchandise must be unworn, unused, have all original tags attached, be in its original packaging, and include proof of purchase.

 

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@shoppartygirl.com.